Shipping policy

Titan Flex Shipping Policy

Effective Date: 12 May 2026

Thank you for shopping with Titan Flex. This Shipping Policy outlines how orders are processed, shipped, and delivered within South Africa.

1. Shipping Areas

Titan Flex currently ships within South Africa only.

Delivery availability may vary depending on your location and courier coverage.

2. Processing Times

Orders are typically processed within 1–3 business days after payment confirmation.

Orders placed on weekends, public holidays, or during promotional periods may experience slight processing delays.

Titan Flex reserves the right to delay processing where additional payment verification is required.

3. Delivery Timeframes

Estimated delivery timeframe:

  • 8–11 business days after dispatch

Delivery estimates are provided in good faith and are not guaranteed delivery dates.

Business days exclude:

  • Weekends
  • Public holidays
  • Courier non-operational days

4. Courier Partner

Titan Flex uses Aramex Store-to-Door services for most deliveries across South Africa.

Once your order has been dispatched, you may receive tracking details where available.

5. Courier Delays

While Titan Flex aims to ensure timely delivery, delivery services are performed by third-party courier providers.

Titan Flex will not be held liable for delays caused by:

  • Courier operational issues
  • Weather conditions
  • Strikes or civil unrest
  • Load shedding disruptions
  • Remote area delivery limitations
  • Public holidays
  • Incorrect delivery information provided by the customer
  • Events beyond our reasonable control

Nothing in this policy excludes any rights you may have under applicable South African consumer laws.

6. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

Titan Flex is not responsible for:

  • Failed deliveries due to incorrect addresses
  • Lost parcels caused by incorrect customer information
  • Additional courier fees resulting from address corrections or redelivery attempts

If an order is returned due to incorrect information, the customer may be responsible for additional shipping charges.

7. Lost or Damaged Parcels

If your parcel arrives visibly damaged, please notify Titan Flex within 48 hours of delivery and include supporting photographs where possible.

Titan Flex reserves the right to investigate claims with the courier provider before approving replacements or refunds.

8. Order Tracking

Tracking information may be provided once your order has been dispatched.

Please allow up to 48 hours for tracking updates to reflect on the courier system.

9. Delivery Acceptance

By placing an order with Titan Flex, the customer authorizes the courier to deliver the parcel to the provided address.

A parcel may be considered successfully delivered where:

  • Signed for at the delivery address
  • Accepted by a person present at the address
  • Delivered according to courier proof-of-delivery records

10. Contact Information

For shipping-related inquiries, contact:

Titan Flex Support
Email: titanflexxs@gmail.com
Phone/WhatsApp: 0658597908
Business Hours: Monday – Friday

11. Policy Updates

Titan Flex reserves the right to update or amend this Shipping Policy at any time without prior notice, subject to applicable South African law.